Enterprise IT & Managed Services• Swipwire MSP• United States & Global

Proactive Managed IT Services & Operations Platform

24/7/365

Proactive System Monitoring

< 15 min

Average Incident Resolution

99.99%

Managed Infrastructure Uptime

The Challenge

SMBs and enterprises struggled with disjointed IT support tools, reactive break-fix fire drills, and lack of visibility into infrastructure health, leading to unexpected outages and security vulnerabilities.

The SyntelligenceIT Solution & Architecture

SyntelligenceIT developed a centralized MSP operations dashboard with automated agent telemetry, real-time alert triage, automated patching workflows, and a client self-service portal with integrated SLA reporting.

Measurable Business Outcomes

Engineered real-time telemetry streaming that detects server, network, and endpoint anomalies before they impact end-users.

Reduced client ticket resolution times by 45% through intelligent ticket routing and automated troubleshooting runbooks.

Built multi-tenant role-based access control (RBAC) ensuring enterprise-grade data isolation across all managed clients.

Delivered SOC 2 and ISO 27001 compliant security logging and audit trail infrastructure.

Technologies Deployed

ReactTypeScriptPython FastAPIDockerKubernetesAWSDatadogPostgreSQLRedis

Dedicated Pod Composition

Cloud & DevOps SRE Architect1

Senior Backend (Python/FastAPI) Engineers2

React Frontend Engineer1

Security & QA Engineer1

"The SyntelligenceIT engineering pod operates with exceptional discipline. They built an MSP platform that gives our clients complete peace of mind with 24/7 reliability and instant visibility."

Swipwire Operations Lead

VP of Managed Services, Swipwire MSP

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